FAQ

Shape Vision in Every Motion

Shape Vision in Every Motion

FAQ
What resolution option do you offer?
We provide 160×120, 256×192, 384×288, and 640×512 modules.
Do you support SDK/API?
Yes, we provide full SDK documentation for integration.
Are your thermal modules export compliant?
Our products are designed for civilian applications and comply with international export regulations. Specific requirements may vary by country.
Do I need an import license?
This depends on your local regulations. We recommend checking with your customs authority.
Do you support OEM / ODM?
Yes, including hardware customization and branding.
Can this be used for military or defense purposes?
Our products are strictly designed for civilian and industrial applications.We do not support or supply products for military or defense-related use.
Why is the temperature reading not always accurate?
Thermal cameras detect infrared radiation and calculate temperature based on it. Factors such as material emissivity, reflective surfaces, distance, and environmental conditions can affect accuracy.
How can I improve measurement accuracy?
You can improve accuracy by: Adjusting emissivity settings/Reducing reflective interference/Measuring at an appropriate distance/Using stable environmental conditions
Is thermal imaging reliable?
Yes, thermal imaging is widely used in industrial inspection, energy, and security applications. When used correctly, it provides reliable and consistent results.
Can I buy directly from you?
Yes,if you are dealers, please contact info@humapex.com .
Can you ship to?
Shipping availability depends on compliance review and logistics conditions. Please contact us with your delivery details for confirmation.
Warranty and repair?
Yes,we provide 12 month warranty, please click here
How to refund?
If products are in warranty policy,please contact info@humapex.com to get support. To know process of payment or refund,please click here.